Dispute Resolution

Carbroker.com.au is operated by Fingo Finance which is a registered business name of Automotive Lease Packaging Pty Ltd – Australian Credit Licensee (ACL) Number: 422 347

Carbroker.com.au’s Dispute Resolution follows specific procedures to try to resolve any complaints that you may have as we value your feedback. Our clients are our top priority and we are committed to providing the best service within the industry. Should you have any queries or concerns, please refer to the below information.

Internal Dispute Resolution

If you have a complaint, please contact the disputes officer below. They will try to resolve all concerns quickly and fairly.

Complaints Handling Officer:

Carbroker.com.au, 10-14 Cochranes Road, Moorabbin VIC 3189.

1800 245 227

idr@carbroker.com.au

External Dispute Resolution

In the unlikely event we cannot resolve your complaint in a satisfactory manner, or you have not received a response from us after 45 days, you can escalate your complaint to the below Ombudsman, a free and independent dispute resolution service provider.

Australian Financial Complaints Authority (AFCA):

Tel: 1800 931 678 or info@afca.org.au

A copy of AFCAs dispute resolution policy is available at www.afca.org.au or by request.

Carbroker.com.au is operated by Fingo Finance (Fingo) is a Registered Business Name of Automotive Lease Packaging Pty Ltd (ALP)- Australian Credit Licensee (ACL) Number: 422 347

Australian Credit Licence – ACL’s Membership number with FOS is: 14472

Credit representatives – CR’s membership number with FOS is: 14472

Further Information

For more information regarding anything referred to in the Credit Guide or anything else about our services, just ask at any time. We are here to help you!

See what our customers say about carbroker.com.au

    review rating 5  I was initially hesitant about using a broker but my positive experience has left me wondering why I didn’t get onto this service sooner. Carbroker took all the hassle out of finding the car I wanted at the best price. They were very quick in providing a firm quote and responded to my email queries just as quickly. Even after I bought the car, they contacted me to ensure everything was ok and offered to help me accessorise the car with aftermarket parts. I would definitely use them again and would highly recommend them to anyone looking for a new/used car.

    thumb Arie Dielesen
    7/03/2019

Carbroker.com.au