24 Hour Road Side Assistance Service

A1 Car Broker

"I know what you mean when you say 'buyer's remorse'. I've had it each time I bought a new car except this time. It's a great feeling to a) get a great price b) avoid the huge stress. Seeing things from 'the other side' has made me a convert: This is the way to buy a car! Thanks for a great business."
-- M.W. (Perth)	More Testimonials

Roadside Assistance

If you have an existing policy and would like to extend it, please click here.

We will be re-launching a new, exciting roadside assistance membership in late July 2005. Please come back then.

RACV - like and NRMA - like Discount Roadside assistanceRACV ROadside Assist24 Hour Emergency Road Side AssistanceHEREideal giftstronglyconfidentReasons why you need roadside assistance:

People have been killed changing a flat tyre on the side of roads.
Incorrectly fitted spare wheels can cause serious accidents and personal injury.
Attempting your own makeshift repairs may void the warranty on your car and/or increase repair costs.
Using the wrong procedure when jump starting your car can result in serious damage to your electrical system.
A leaking battery (undetectable to non-professionals) can explode and result in serious personal injury and damage your car.
Batteries fail without warning.
You can easily damage the paintwork on your car if you lock your keys in the car and try to open it using a coat hanger.
A breakdown at night time can be very unsafe if you have to walk along a dark road to the nearest service station.
Having to change a flat tyre or running out of fuel can dirty your clothes and ruin your whole day.

Service
Nationwide Coverage
Freecall 1800 number
Breakdown Towing
Lock Out Service
Flat Tyre Service
Flat Battery Service
Accommodation
Ambulance Cover
Out-of-Fuel Service
Car Hire Cover
Transferable to another car
Service calls per year	Unlimited
Free to Join
Multi-car discounts
Purchase Online
12 Month Fee (inc. GST)	$69.95
24 Month Fee Upfront	5% Discount
36 Month Fee Upfront	7% Discount

	1 Car	2 Cars	3 Cars	4 Cars	5 Cars
12 Months Roadside Assist	$77.00	$131.90	$191.85	$247.80	$299.75
24 Months Roadside Assist	$132.90	$250.60	$364.50	$470.80	$569.55
36 Months Roadside Assist	$195.15	$368.00	$535.25	$691.35	$836.30
Your Email Address:

Questions about Road Side AssistanceWhat are your response times?
Generally, service is provided within 30 minutes to calls from metropolitan areas and major regional centres. Customers will be advised of any delays due to distance or prevailing conditions.
All major contractors communicate via radio or mobile phone, ensuring our ability to monitor progress of individual callouts, and log successful completion of each job.

Are there limits on the vehicle types that can be covered?
We cannot accept taxis, trucks or other vehicles for hire (including limousine services). All passenger vehicles, including four-wheel drives are acceptable. If you are unsure whether your car is covered, please . There are no limits on the age or value or make or model of the car.

Are there any limits on the driver that can be covered?
There are no limits on the driver.

If I purchase roadside assistance for more than one car, should all memberships be in the same name?
Not neccesarily. Each membership can be in a different name, with a different address, for a different car.

Is the membership transferable to a new car?
Yes. Please email support@carbroker.com.au for assistance.

Who actually performs the roadside assistance services?
Australia Wide Assist uses a fleet of over 1200 vehicles. In all cases, they are qualified mechanics.

Will I be covered if my car is broken down at the time I buy the Roadside Assistance?
No. Your car must be able to be driven at the time you join.

Does it matter who is driving the car at the time of the breakdown?
No. The roadside assistance membership is attached to the car. The person named in the membership does not even have to be in the car, as long as the driver knows the relevant phone number and membership number.

When do I get my details?
You will instantly receive an email with the details. Additionally, we can (instantly, automatically, optionally, and for no extra cost) SMS the breakdown phone number, membership number, expiry date etc. so that it will reside in your mobile phone for your convenience. We recommend you print the email and keep it in the service book or with the registration in your car.

Can I join by phone?
No. This is part of how we keep costs low.

Can I pay by other methods?
Yes. You can mail us a cheque or money order in the correct amount. Our contact details can be found here. Please include your name and email address, and what coverage you want. We will then email your membership information to you. Your membership will begin once the cheque has been deposited.

What are the specific terms of the roadside assistance?
The terms are listed at the bottom of this page.

Terms and conditions

General Cover

Once a call is received, either from your home or on the road, a mobile service is immediately despatched to the scene to rectify, on the spot, the following difficulties;
FLAT BATTERY- Jump-start vehicle.
FLAT TYRE- Replace flat with spare.
OUT OF FUEL- Supply minimum of 5 litres (unleaded) fuel to be paid for by driver.
LOCK OUTS- Access car/Replace key (up to $45.00 per case).
(Specialist locksmith attendance may involve extra charge to driver).
TOWING - BREAKDOWN- If your Vehicle is unable to be quickly mechanically repaired or safely driven, the Vehicle, including the driver, will be transported to a nominated service centre or mechanical repair facility. If after hours, arrangements can be made to store the Vehicle and transport when the service centre or repair facility is open. A 20 km metropolitan or 50 km rural Free of charge service for roadside response and breakdown towing applies. Excess kilometres charged at the recommended industry rates.

Extra Cover (Included in all memberships at no extra cost)

CAR HIRE- In the event of a major mechanical failure, whilst travelling away from home that sidelines your Vehicle for longer than 48 hours, excluding weekends and public holidays, Australia Wide Assist shall assist with rental arrangements and costs. On Submission of the Account (excluding petrol, klms and insurance) together with a copy of the repair bill, Australia Wide Assist will cover up to $200.00 per claim.
ACCOMMODATION- In the event of a major vehicle breakdown more than 100klms from your registered residence, Australia Wide Assist will assist with emergency accommodation arrangements and cost. On submission of the account together with a copy of the repair and accommodation bill, Australia Wide Assist will cover up to $200.00 per claim.
AMBULANCE COVER- In the event of an accident where the registered vehicle is involved, and the driver or immediate family of the driver (i.e. Wife/Husband,Sons/Daughters) require the services of an ambulance as a result of that accident, Australia Wide Assist will assist with the ambulance costs. On submission of the accident report together with a copy of the ambulance bill, Australia Wide Assist will cover up to $200.00 per claim.
(N.B. Liability on extra cover not to exceed $400.00 per registration period).
MEMBERSHIP TRANSFER- You may transfer the membership to another car if you sell your car, or it is otherwise disposed of. It is not possible to transfer the membership back to the original car once a transfer has been made.

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