COVID-19 is still open for business. Your health and our health are important , so we have updated our hygiene policy for everyone’s safety during these uncertain times.

We anticipate that shortly the Government will request all non-essential businesses close their doors for an unknown period. We of course will adhere to whatever is requested to protect the health and wellbeing of ourselves, our clients and the community.

Most of our staff are now working from home and have the capability to operate as normal. All our software and data are located securely online and we are 100% capable of “business as usual” if a full office relocation is required.

To that end, we at have devised a plan to ensure that we can still conduct all business and keep up with all our client’s needs.

We will be offering all clients one-on-one meetings online via either phone / facetime or the Zoom platform. Zoom will allow us to guide you through any meetings / conference in your own home. Should you require assistance with Zoom, please contact us and we will assist you with this setup. (Or any similar type program)

If required, our phones will be redirected to our dedicated mobile. Should you require contact please use the usual numbers 1800 245 227 as well as our dedicated mobile – 0400 094 494.

If you require any assistance at any time, please contact us as normal.


From Friday 20 March 2020, Macquarie is providing a Payment Pause for eligible clients up to 6 months. This applies to all business loan, overdraft, home loan, car loan and credit card clients who are experiencing financial difficulty.

For consumer loans, interest will be accrued during the payment pause period and will be capitalised (along with and arrears) at the end of that period. The loan term will be extended as required to keep the regular repayments same (including any balloons).

Customers will receive a variation letter as soon as it is procesed that confirms the details inclusing the next payment due date, new regular repayment amount and new contract expiry date.

For all other loan products the payments will simply have a pause in the contract, with the paused payments being added at the end. There will be no accrued interest charged.

It will have no negative impact on the clients credit rating.

Customers can make payments during the Payment Pause, which wont affect the Payment Pause arrangement.

Do you need immediate financial relief?

If you’ve been impacted by COVID-19, you can request a payment pause on your Macquarie product(s). To make a request, please email or call 1300 364 050.

To discuss relief measures available and how we can provide ongoing support, you can also contact us using the direct numbers listed below.

More information on our approach to financial assistance can be found here, including ways to get in touch with us and links to external resources that may be helpful.

Metro Finance


Metro is here to help our customers during these uncertain times. As the COVID19 situation is fast evolving and will affect customers in different ways, Metro stands ready to work with customers who are facing cash flow problems due to COVID19 to tailor a solution to meet their requirements.

Existing Customers

Metro is introducing a streamlined process to assist affected customers, including up to 3 months’ payment deferral which can be further reviewed and extended if required.

New Customers

In order to assist small business Australia, Metro will be lowering its rates by 0.40% from tomorrow.

Metro Sales and Customer service staff are available to answer your queries and to assist your customers.

Capital Finance

Updated Repayment Relief Support for Business Customers.

Capital Finance has announced an update to its COVID-19 Repayment Relief Support for Business customers.

Eligible Capital Finance business customers who need help with managing their cash flow can defer principal and interest payments* of equipment finance facilities and equipment loans**, for six months.

Eligibility for payment relief

The deferred payment period applies to eligible business connections impacted by COVID-19:

  • with total business exposure of less than $10 million per customer group; and
  • where the business is operated in Australia with less than 20% foreign ownership, and
  • for those customer’s above $3 million total business exposure, with current facilities that have not been in arrears in the last 90 days.

Apply Now

Please note that:

  • interest deferred will be capitalised*;
  • any current fixed rate period will also be extended by 6 months at that fixed term rate; and
  • your loan term will be extended by at least 6 months.

*Interest deferred will be capitalised. Terms and Conditions and eligibility criteria apply.

Liberty Financial

Here to help in times of need

As the impact of the coronavirus pandemic (COVID-19) spreads throughout Australia, we’re keeping a close eye on developments and putting our community first.

The safety and wellbeing of our customers, employees and business partners is our top priority and the stress and financial difficulty that can result from this unprecedented event is something we take seriously.

We’re here to help and our support measures are tailored to meet your individual needs and circumstances. Some options to help you during this time may include:

  • Waiving loan fees or charges
  • Deferring scheduled loan repayments
  • Restructuring existing loans free of associated costs

Let us know as soon as possible

We understand that your immediate focus is on the health, safety and wellbeing of yourself and your family. At the appropriate time, our team is ready to provide support. We understand that each customer will have different needs and every request matters.

The best way to discuss your individual circumstances is by calling us on 13 11 33 or emailing You can also direct message us via our Facebook page.

Putting people first

As a business, we recognise that we have a responsibility not only to our customers, but also to employees, business partners, suppliers and contractors to ensure they can continue in their work in a safe and healthy environment.

We have initiated several measures to assist our whole team to stay safe during this time, with minimal impact to business operation. These include:

  • Employee travel restrictions
  • Remote working capability
  • Video conferencing for business partners
  • Additional cleaning and hygiene supplies throughout our offices
  • Relocating staff across the office to allow for greater social distancing
  • Flexibility for employees with family members who have been affected

Did you know?

If you’ve been affected, you may be able to also claim financial assistance from the government. Check if you’re eligible to claim here.



We know that there are more important things than talking about cars and mobility right now, these are truly uncharted times.

As a global and responsible company, we never lose sight of our customers and we thank you for your continued loyalty and support.

Our team is here to support you through these times. We are here to help.


  • How do I get in contact with BMW Financial Services to discuss my current financial situation?
  • How can I find out what options are available if I am impacted by COVID-19 and want to discuss my loan?
    • We understand that this can be a very difficult time for many of our customers. BMW Financial Services are able to offer a range of support solutions to assist you through these difficult times, including repayment deferrals, extension of loan terms and other options. Contact us on 133 269 to discuss your situation today.
  • I am experiencing financial hardship. How can you help?
    • We have a dedicated Financial Hardship Team that can support you during difficult times. We may be able to assist you by offering:
      • An extension of loan terms
      • A short term fixed/reduced repayment for an amount below the current monthly payment
      • A short term moratorium or deferral of repayment
      • A capitalisation of arrears

      Contact us on 1800 333 636 to discuss how we can help or let us know your hardship circumstances by filling in the form below.

  • Will my loan repayments be debited from my bank account during this time?
    • Yes, all scheduled loan repayments will continue as usual. If you are experiencing financial difficulty and would like to alter these arrangements, please contact our Financial Hardship team on
  • How do I update my direct debit details?
    • You can update your direct debit details by visiting or via email to BMW Financial Services at
  • How do I payout my loan agreement with BMW Financial Services?
    • Please visit to obtain a payout quote twenty four hours a day seven days a week or call on 133 269 and follow the prompts.Payments can be made via BPAY and Bank Transfer to finalise your loan agreement.


We understand anyone can experience financial difficulty. Different life events like illness, change in income, relationship breakdown or emergency events like natural disasters can cause you to experience financial hardship.

We are here to help and have a dedicated Hardship Assistance Team to support you.

We may be able to assist by offering you:

  • An extension of loan terms
  • A short term fixed/reduced repayment for an amount below the current monthly payment
  • A short term moratorium or deferral of repayment
  • A capitalisation of arrears

Have your information ready

When contacting us, please have supporting information such as:

  • Your income and employment status
  • What you own (house, household items, vehicles and shares)
  • What you owe (with us and with other lenders)
  • What has changed which has caused your difficulty
  • What changes you expect in the future

If you wish to seek assistance please complete your details in the form below or contact our Hardship Assistance Team at:
BMW Financial Services
Hardship Consultant
1800 333 636

Financial Counselling

Financial counselling is a free service offered by community organisations, community legal centres and some government agencies. Financial counsellors can provide you more help if you need it.

The National Debt Helpline 1800 007 007 is open from 9:30am to 4.30pm, Monday to Friday. When you call this number you will be automatically transferred to the phone service in your state (opening hours can differ in different states). Calls from mobile phones may incur additional fees.