Privacy Policy

Privacy

This privacy statement discloses the privacy practices for Carbroker.com.au. If you have any questions about our practices, please email information@carbroker.com.au.

Information Collection and Use

We will not sell, share rent or use information about our customers in ways different from what is disclosed in this statement.
When a customer makes a price inquiry, we collect and store address and email details of the customer. The purpose of storing customer details is so that we will know the location where the car should be delivered. We do not store credit card details. Credit card transactions are conducted via 128 bit encrypted using SSL (Secure Sockets Layer).

Cookies

A cookie is data stored on a computer user’s hard drive about their use of the computer. We use cookies to keep track of which customers have been referred by our affiliates. Usage of a cookie is in no way linked to any personally identifiable information when making purchases through our network.

Log files

We use IP addresses to analyse trends, administer our website, track customers’ movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. (An IP address is a numerical identifier for a computer that is connected to a TCP / IP network such as the Internet. An example is 144.155.34.245.)

Sharing data

We may share aggregated demographic information with car dealers and affiliates. This is not linked to any personal information that can identify any individual. We will not share transaction data about any specific customer or affiliate.
We will share customer information with car dealer and vice versa only when the customer agrees to accept a quote and agrees for the dealer to have the information.

Online Partnerships

Please note that Carbroker.com.au is a broker and deals with many different dealers and affiliates. Our privacy statement applies only to our website and servers and not to those of our dealers and affiliates.

Security

We take every reasonable precaution to protect our users’ information. Sensitive information gathered via our servers is protected both online and offline. All transaction information and sensitive data is transmitted encrypted using SSL (Secure Sockets Layer) an industry leading standard for transmitting data across networks. The servers on which we store data are in a secure hosting environment.

Testimonials

I know what you mean when you say 'buyer's remorse'. I've had it each time I bought a new car except this time. It's a great feeling to a) get a great price b) avoid the huge stress. Seeing things from 'the other side' has made me a convert: This is the way to buy a car! Thanks for a great business.

M.W., Perth

I picked up my new Nissan Patrol on Friday afternoon. I would like to thank you for all the work you did on my behalf and the fantastic price you secured my new car for. It was so good not to have to do the rounds of the car yards and try to beat car sales people at what they do best. Your website was also great with tips on how to sell my other car as well as all the other information available on it. The dealership was very professional as well and the car was ready as promised and in a very nice condition.

B.W., Queensland

I received my new car last week which was the fisrt time I set foot on a car lot during this and it was one of the most painless experiences! I have and will continue recommending your services to all my friend and colleges. Thanks for the prompt, professional service and the huge savings.

C.J., Brisbane

WOW FACTOR!! For the sevice provided, the lovely people that are always a pleasure to deal with and the easy delivery of the new car that I requested - I am an extremely happy customer. I was lucky to stumble across the Carbroker.com.au website and have told friends and family that there is no better way to buy. Chris - thanks for doing a great deal for me in the purchase of the Toyota - saved me thousands of $$$ and found me a beautiful new car. Fantastic website & a lovely person to do business with. Cheers!!

C.S., Rye

I haven't met you in person but felt like I knew you for ages. I really appreciate for the great help and assistance right through the process. I got my car yesterday. I Thank you once again for the best customer service. I will call you later. I just can't believe that computer technology and modern technology has really made the process quicker than I ever thought without compromising on service.

W.F., Melbourne

I would like to thank you and your organisation for your assistance in the purchase of my new Hyundai Tiburon. As you are aware, I am Sales Manager of a busy company in Brisbane, and I did not have to leave my office once during the 4 days it took to find the car,organise trade-in,arrange for extras and deliver the car. I would have no hesitation in recomending your organisation to both, my friends and interested parties looking to purchase a new car. Thanks again and good luck in the future

B.R., Brisbane

Fast replies, great service and most importantly, extraordinary prices. Anyone buying a new car not using this service is not fair dinkum about getting the best price and probably paying too much. The service saved me thousands. Will definitely be using it again when next buying a new car and have been telling all my friends about it. Keep up the good work.

J.G., Perth

It is a sorely needed service as we have had nothing but stress and grief with the dealers we have approached ourselves.

J.F., Melbourne

This is the very first time that I have ever bought anything via the internet, or ever done any business over this means, and so I want to specially thank you for honouring my trust. Yet you also did much more than that, you got me a far bigger saving, (over twice that which I imagined possible), with a good and reputable dealer, delivered at our nominated timing, and you displayed great patience with myself through the process. This is my wife's very first new car and she is absolutely delighted with it. So much so, that she has not even allowed me to have a drive of it yet. And so I guess we have all been winners, haven't we? And what could be better than that?

K.S., Brisbane

Living overseas but about to return to Australia, we found that buying a new car was going to be a daunting process. Carbroker.com.au took all the hassle out of it and came up with a very competitive price as well. All we had to do was choose the model, pay a deposit and then pick up the car as soon as we arrived back in Australia. This is a great service for expats who are returning to Australia

P.H., Yamba