Responsible Lending
Carbroker.com.au is operated by Automotive Lease Packaging Pty Ltd – Australian Credit Licensee (ACL) Number: 422 347
If you have a complaint, please contact the disputes officer below. They will try to resolve all concerns quickly and fairly.
Carbroker.com.au is committed to responsible lending.
Carbroker.com.au, 10-14 Cochranes Road, Moorabbin VIC 3189.
We recognise the importance of working with our valued customers to ensure we all play our part in conducting business in an ethical and responsible manner.
The following, outlines Carbroker.com.au’s approach to responsible lending.
We will:
- ensure compliance with the National Consumer Credit Protection Act and associated regulations, as well as guidance published by ASIC and the Australian Financial Complaints Authority (AFCA);
- ensure our finance consultants seek and verify information about our customer’s requirements and objectives and financial situation; and
- ensure that Carbroker.com.au’s staff and representatives only recommend loans that are not unsuitable for a customer.
Encouraging customers to seek independent advice
Entering into a credit contract is an important decision. Carbroker.com.au encourages you to seek independent legal and financial advice as part of your decision-making process.‘Money Smart’ is an initiative from the Australian Securities and Investment Commission (ASIC) which can help you with accessing financial information and free financial tools.
Automotive Lease Packaging Pty Ltd operating as Carbroker.com.au
Australian Credit Licence No 422347
Testimonials
Chris, You are a champ. Your advice on the trade-in worked a treat. I have a buyer at $14,280. A cool $2280 above the original figure! Thanks mate!
B.M., Melbourne
Thanks to Chris and the guys at Carbroker.com.au we took delivery of a top of the range model for the same price as a dealer had quoted for the base model. No haggling, no hassles, no hesitation in recommending this service.
M.F., Perth
I've been with the RACV for over 10 years. I just didn't realise what a premium I was paying for the service. Going with your car insurance recommendation and the roadside assist is saving me several hundred dollars every year!
C.A., Ballarat
Picking up car on Friday. Saved >$3000. Thanks for everything. Would recommend process highly. Thanks!
H.M., Brisbane
Just picked up the Madza and we are both delighted with the price and the service. Your service is brilliant ... I can't of a better way to buy a new car. On behalf of Val and myself a BIG THANK YOU!
K.J., Melbourne
I am very pleased with the outcome, and I will certainly recommend it to my friends in the future.
D.F., Sydney
All went well with the sale - your dealer was helpful, friendly and arranged the tray with no fuss or fanfare. The whole process has been totally painless and I will (and have been) recommend your service to everyone.
R.H., Mitcham
I must say that your service is excellent - using it should be a "no brainer" for anyone buying a car. Gaining access to a sourcing professional with deep domain expertise to assist with a high value purchase for under a $100 is fantastic. Many thanks
I.H., Perth
I haven't met you in person but felt like I knew you for ages. I really appreciate for the great help and assistance right through the process. I got my car yesterday. I Thank you once again for the best customer service. I will call you later. I just can't believe that computer technology and modern technology has really made the process quicker than I ever thought without compromising on service.
W.F., Melbourne
Living overseas but about to return to Australia, we found that buying a new car was going to be a daunting process. Carbroker.com.au took all the hassle out of it and came up with a very competitive price as well. All we had to do was choose the model, pay a deposit and then pick up the car as soon as we arrived back in Australia. This is a great service for expats who are returning to Australia
P.H., Yamba