Responsible Lending
Carbroker.com.au is operated by Automotive Lease Packaging Pty Ltd – Australian Credit Licensee (ACL) Number: 422 347
If you have a complaint, please contact the disputes officer below. They will try to resolve all concerns quickly and fairly.
Carbroker.com.au is committed to responsible lending.
Carbroker.com.au, 10-14 Cochranes Road, Moorabbin VIC 3189.
We recognise the importance of working with our valued customers to ensure we all play our part in conducting business in an ethical and responsible manner.
The following, outlines Carbroker.com.au’s approach to responsible lending.
We will:
- ensure compliance with the National Consumer Credit Protection Act and associated regulations, as well as guidance published by ASIC and the Australian Financial Complaints Authority (AFCA);
- ensure our finance consultants seek and verify information about our customer’s requirements and objectives and financial situation; and
- ensure that Carbroker.com.au’s staff and representatives only recommend loans that are not unsuitable for a customer.
Encouraging customers to seek independent advice
Entering into a credit contract is an important decision. Carbroker.com.au encourages you to seek independent legal and financial advice as part of your decision-making process.‘Money Smart’ is an initiative from the Australian Securities and Investment Commission (ASIC) which can help you with accessing financial information and free financial tools.
Automotive Lease Packaging Pty Ltd operating as Carbroker.com.au
Australian Credit Licence No 422347
Testimonials
I just want to say thank you for all your effort in getting me a good deal on the car. I managed to save close to $6,000 from the initial quote given to us by a Toyota car dealer. I am very happy with your service and will surely recommend you to all my friends who are keen to buy a new car.
N.A., Victoria
I've been with the RACV for over 10 years. I just didn't realise what a premium I was paying for the service. Going with your car insurance recommendation and the roadside assist is saving me several hundred dollars every year!
C.A., Ballarat
A short note to say thanks for the professional and profitable service that you've just delivered to me. Getting the best price from the city and then translating to a country dealer in a small town made it a lot easier. You'd be surprised how many times we bump into each other, and taking the local personality out of the negotiation was much appreciated by both the dealer and myself.
K.P., Armidale
All went well with the sale - your dealer was helpful, friendly and arranged the tray with no fuss or fanfare. The whole process has been totally painless and I will (and have been) recommend your service to everyone.
R.H., Mitcham
Thanks for the quote. I am kicking my self slightly. In the weekend I went to my local dealer to test drive the car and was offered exactly my spec with 1500km on the clock. 3 months old for $55K (the GMs car). I had to make a call on the spot because another chap was also looking at it. I thought this would be pretty hard to beat so i went for it. If i had waited i guess i would have an absolutely new car and with 12 months worth of rego not 9. We live and learn. Next time. Thanks and regards
W.D., Sydney
I would like to thank you and your organisation for your assistance in the purchase of my new Hyundai Tiburon. As you are aware, I am Sales Manager of a busy company in Brisbane, and I did not have to leave my office once during the 4 days it took to find the car,organise trade-in,arrange for extras and deliver the car. I would have no hesitation in recomending your organisation to both, my friends and interested parties looking to purchase a new car. Thanks again and good luck in the future
B.R., Brisbane
Being a single woman, the thing I appreciated most was not being ripped off by sleazy car salesmen. I actually paid much less than a guy working in my office who bought (almost) the same car!
L.R., Sydney
Fast replies, great service and most importantly, extraordinary prices. Anyone buying a new car not using this service is not fair dinkum about getting the best price and probably paying too much. The service saved me thousands. Will definitely be using it again when next buying a new car and have been telling all my friends about it. Keep up the good work.
J.G., Perth
We saved around $1500 which was absolutely fantastic given that it resulted from only one web enquiry and five minutes of our time! Thankyou so much. And, yes, we will tell others of your service.
J.T., Canberra
I’d just like to comment on how smooth it was to purchase my car using your service. The finance broker you put me on to helped the hip pocket as much as the price you were able to secure for me. Thank you so much for making a major purchase easy, smooth and without buyer’s remorse. I will be looking you up when it comes time to replace our other car and I will continue to recommend you to all my family and friends
M.P., Melbourne