Responsible Lending

Carbroker.com.au is operated by Automotive Lease Packaging Pty Ltd – Australian Credit Licensee (ACL) Number: 422 347

If you have a complaint, please contact the disputes officer below. They will try to resolve all concerns quickly and fairly.

Carbroker.com.au is committed to responsible lending.

Carbroker.com.au, 10-14 Cochranes Road, Moorabbin VIC 3189.

We recognise the importance of working with our valued customers to ensure we all play our part in conducting business in an ethical and responsible manner.

The following, outlines Carbroker.com.au’s approach to responsible lending.

We will:

  • ensure compliance with the National Consumer Credit Protection Act and associated regulations, as well as guidance published by ASIC and the Australian Financial Complaints Authority (AFCA);
  • ensure our finance consultants seek and verify information about our customer’s requirements and objectives and financial situation; and
  • ensure that Carbroker.com.au’s staff and representatives only recommend loans that are not unsuitable for a customer.

Encouraging customers to seek independent advice

Entering into a credit contract is an important decision. Carbroker.com.au encourages you to seek independent legal and financial advice as part of your decision-making process.

‘Money Smart’ is an initiative from the Australian Securities and Investment Commission (ASIC) which can help you with accessing financial information and free financial tools.

http://www.moneysmart.gov.au

Automotive Lease Packaging Pty Ltd operating as Carbroker.com.au
Australian Credit Licence No 422347

Testimonials

We saved around $1500 which was absolutely fantastic given that it resulted from only one web enquiry and five minutes of our time! Thankyou so much. And, yes, we will tell others of your service.

J.T., Canberra

Just picked up the Madza and we are both delighted with the price and the service. Your service is brilliant ... I can't of a better way to buy a new car. On behalf of Val and myself a BIG THANK YOU!

K.J., Melbourne

Thanks to Chris and the guys at Carbroker.com.au we took delivery of a top of the range model for the same price as a dealer had quoted for the base model. No haggling, no hassles, no hesitation in recommending this service.

M.F., Perth

I received my new car last week which was the fisrt time I set foot on a car lot during this and it was one of the most painless experiences! I have and will continue recommending your services to all my friend and colleges. Thanks for the prompt, professional service and the huge savings.

C.J., Brisbane

...your professionalism and responsiveness is incredible... exceeding my expectations that were already quite high due to the information available, and style and tone of your website.

C.H., Brisbane

WOW FACTOR!! For the sevice provided, the lovely people that are always a pleasure to deal with and the easy delivery of the new car that I requested - I am an extremely happy customer. I was lucky to stumble across the Carbroker.com.au website and have told friends and family that there is no better way to buy. Chris - thanks for doing a great deal for me in the purchase of the Toyota - saved me thousands of $$$ and found me a beautiful new car. Fantastic website & a lovely person to do business with. Cheers!!

C.S., Rye

I just want to say thank you for all your effort in getting me a good deal on the car. I managed to save close to $6,000 from the initial quote given to us by a Toyota car dealer. I am very happy with your service and will surely recommend you to all my friends who are keen to buy a new car.

N.A., Victoria

I took delivery of the new car today. Until it actually happened I had a concern at the back of my mind that it was too good to be true to get the car at the price you obtained for me, with no catches. The dealer rep has been great and I have had no sense of getting cut price service to go with the low price. So, thank you. I am sold and based on my experience I am sure your business will continue to grow simply by word of mouth....mine will be among the loudest.

P.B., Sydney

I picked up my new Nissan Patrol on Friday afternoon. I would like to thank you for all the work you did on my behalf and the fantastic price you secured my new car for. It was so good not to have to do the rounds of the car yards and try to beat car sales people at what they do best. Your website was also great with tips on how to sell my other car as well as all the other information available on it. The dealership was very professional as well and the car was ready as promised and in a very nice condition.

B.W., Queensland

This is the very first time that I have ever bought anything via the internet, or ever done any business over this means, and so I want to specially thank you for honouring my trust. Yet you also did much more than that, you got me a far bigger saving, (over twice that which I imagined possible), with a good and reputable dealer, delivered at our nominated timing, and you displayed great patience with myself through the process. This is my wife's very first new car and she is absolutely delighted with it. So much so, that she has not even allowed me to have a drive of it yet. And so I guess we have all been winners, haven't we? And what could be better than that?

K.S., Brisbane

Carbroker.com.au