Responsible Lending
Carbroker.com.au is operated by Automotive Lease Packaging Pty Ltd – Australian Credit Licensee (ACL) Number: 422 347
If you have a complaint, please contact the disputes officer below. They will try to resolve all concerns quickly and fairly.
Carbroker.com.au is committed to responsible lending.
Carbroker.com.au, 10-14 Cochranes Road, Moorabbin VIC 3189.
We recognise the importance of working with our valued customers to ensure we all play our part in conducting business in an ethical and responsible manner.
The following, outlines Carbroker.com.au’s approach to responsible lending.
We will:
- ensure compliance with the National Consumer Credit Protection Act and associated regulations, as well as guidance published by ASIC and the Australian Financial Complaints Authority (AFCA);
- ensure our finance consultants seek and verify information about our customer’s requirements and objectives and financial situation; and
- ensure that Carbroker.com.au’s staff and representatives only recommend loans that are not unsuitable for a customer.
Encouraging customers to seek independent advice
Entering into a credit contract is an important decision. Carbroker.com.au encourages you to seek independent legal and financial advice as part of your decision-making process.‘Money Smart’ is an initiative from the Australian Securities and Investment Commission (ASIC) which can help you with accessing financial information and free financial tools.
Automotive Lease Packaging Pty Ltd operating as Carbroker.com.au
Australian Credit Licence No 422347
Testimonials
...In any event, and irrespective of which car she decides on, we will certainly be using you and Kim (your finance broker).
F.W., Melbourne
Thanks for the quote. I am kicking my self slightly. In the weekend I went to my local dealer to test drive the car and was offered exactly my spec with 1500km on the clock. 3 months old for $55K (the GMs car). I had to make a call on the spot because another chap was also looking at it. I thought this would be pretty hard to beat so i went for it. If i had waited i guess i would have an absolutely new car and with 12 months worth of rego not 9. We live and learn. Next time. Thanks and regards
W.D., Sydney
A short note to say thanks for the professional and profitable service that you've just delivered to me. Getting the best price from the city and then translating to a country dealer in a small town made it a lot easier. You'd be surprised how many times we bump into each other, and taking the local personality out of the negotiation was much appreciated by both the dealer and myself.
K.P., Armidale
Picking up car on Friday. Saved >$3000. Thanks for everything. Would recommend process highly. Thanks!
H.M., Brisbane
I picked up my new Nissan Patrol on Friday afternoon. I would like to thank you for all the work you did on my behalf and the fantastic price you secured my new car for. It was so good not to have to do the rounds of the car yards and try to beat car sales people at what they do best. Your website was also great with tips on how to sell my other car as well as all the other information available on it. The dealership was very professional as well and the car was ready as promised and in a very nice condition.
B.W., Queensland
I'd like to take this opportunity to say that this is a fantastic service you offer, especially for a woman as it takes away the pain of dealing with car salesmen. Using your service saved me thousands of dollars and I will definitely recommend you to all my friends and colleagues, in fact one has already logged on to get a quote today.
S.T., Sydney
...your professionalism and responsiveness is incredible... exceeding my expectations that were already quite high due to the information available, and style and tone of your website.
C.H., Brisbane
I know what you mean when you say 'buyer's remorse'. I've had it each time I bought a new car except this time. It's a great feeling to a) get a great price b) avoid the huge stress. Seeing things from 'the other side' has made me a convert: This is the way to buy a car! Thanks for a great business.
M.W., Perth
I must say that your service is excellent - using it should be a "no brainer" for anyone buying a car. Gaining access to a sourcing professional with deep domain expertise to assist with a high value purchase for under a $100 is fantastic. Many thanks
I.H., Perth
All went well with the sale - your dealer was helpful, friendly and arranged the tray with no fuss or fanfare. The whole process has been totally painless and I will (and have been) recommend your service to everyone.
R.H., Mitcham